Business Administration is a hugely diverse industry, with employers from across all sectors relying on office and administration staff to keep their businesses running, our apprenticeships are suitable for school leavers joining the workforce as well as current employees looking to upskill and gain qualifications.
Our courses are flexible to meet the needs of individual learners to ensure that they have the skills they need to fulfil and exceed their job roles.
A full list of our apprenticeship programmes can be found below:
Level 3 Business Administrator
A Business Administrator Apprentice develops a strong understanding of their organisation’s purpose, values, and structure, as well as how wider political and economic factors influence operations. They learn how their role and skills contribute to business success and their own career progression. Apprentices gain practical experience in managing relationships with internal and external stakeholders, and support compliance with key regulations such as data protection and health and safety. They become familiar with internal procedures and sector-specific policies, while also building knowledge of core business principles like finance, project management, and change management. Additionally, they work to improve essential organisational processes such as billing, invoicing, and data handling, while staying aware of external market trends and global business environments.
Additional Qualifications: Apprentices will complete a L2 IT Users qualification alongside this apprenticeship.
Duration: Approximately 18 months (15 months training + 3-month assessment window [EPA])
Level 3 Multi-Channel Marketer
As part of the Marketing team the Multi-Channel Marketers will contribute to the implementation of the marketing strategy and plans. They will be responsible for delivering day-to-day marketing activities across a multitude of platforms, channels and systems that are essential to the marketing function and activities of the company.
An employee in this occupation will be responsible for coordinating and delivering specific marketing activities such as marketing content creation, background market and customer research, monitoring campaign analytics and collecting data, using relevant marketing software/systems, maintaining marketing administration activities such as managing the supply of marketing literature, tracking marketing expenditure, supporting the procurement of, and overseeing the delivery of work by external and internal marketing suppliers.
Duration: Approximately 18 months (15 months training + 3-month assessment window [EPA])
Level 2 Customer Service Practitioner
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. This person may be the first point of contact and work in any sector or organisation type. The Customer Service Practitioner will influence the customer experience and their satisfaction with the organisation. Excellent customer service skills and behaviours will be demonstrated as well as product and/or service knowledge when delivering to customers. Service will be provided in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text, and social media.
Duration: Approximately 15 months (12 months training + 3-month assessment window [EPA])
Level 3 HR Support
The HR Support Apprenticeship equips individuals with the essential knowledge, skills, and behaviours to thrive in a modern HR function. Apprentices gain a clear understanding of your organisation’s structure, values, and sector, along with key HR legislation and internal policies. They develop the ability to deliver high-quality HR services, support managers, and handle queries with professionalism and confidentiality. With strong communication, problem-solving, and teamwork skills, apprentices contribute to continuous improvement and effective HR operations. The programme also fosters personal growth, resilience, and adaptability—ensuring your apprentice becomes a valuable asset to your business.
Additional Qualifications: Apprentices will complete a Level 3 Foundation Certificate in People Practice alongside this apprenticeship.
Duration: Approximately 21 months (18 months training + 3-month assessment window [EPA])
Level 5 People Professional
In their daily work, an employee in this occupation will give specific advice and coaching on the interpretation of applicable policies and employment law to the business. They will also support on people related elements of business projects. They will work with stakeholders inside the People function, internal stakeholders, and external stakeholders as appropriate.
An employee in this role will interact with various roles at differing levels of the organisation from within HR to other business areas. The ability to communicate, influence and negotiate is key whilst adopting evidence-based decision making.
An employee in this occupation could be responsible for supporting the business to deliver their objectives through development of a people plan. Making recommendations on what the business can or should do in specific situations. Supporting manager and leaders to implement their people strategies. Using data to provide insights into people trends and issues and creating solutions to deal with them. Maintaining knowledge of both internal and external environment and how this impacts role. Contributing to the review, design and update of any people policies and processes ensuring they are in line with legislative requirements. Keeping up to date with emerging thinking and people trends.
This apprenticeship is ideal for individuals who already have some experience or qualifications in HR and are currently working in a more senior HR role within their organisation.
Additional Qualifications: Apprentices will complete a Level 5 Associate Diploma in People Management alongside this apprenticeship.
Duration: Approximately 25 months (22 months training + 3-month assessment window [EPA])
Level 3 Team Leader
A Team Leader Apprentice will need to understand organisational structures, various leadership styles, project and operational management, relevant legislation, and basic financial principles. Key skills include team management, problem-solving, decision-making, project delivery, relationship building, data analysis, and adaptability. Essential behaviours encompass integrity, accountability, inclusivity, resilience, proactivity, collaboration, and a commitment to continuous improvement. These knowledge, skills, and behaviours are crucial for effectively supporting, managing, and developing team members, delivering projects, and ensuring compliance with organisational standards.
Duration: Approximately 18 months (15 months training + 3-month assessment window [EPA])
Level 5 Operations Manager
An Operations Manager Apprentice is responsible for creating and delivering operational plans, managing projects, and leading and managing teams. They must handle change management, financial and resource management, and talent management, including coaching and mentoring team members. Additionally, they are expected to develop sustainable solutions, manage stakeholder relationships, and analyse data to inform decision-making.
Duration: Approximately 29 months (24 months training + 5-month assessment window [EPA])
