The college prides itself in welcoming students, business clients and visitors from all backgrounds and abilities. Our staff aim to ensure you are given the opportunities to develop your learning and skills.
Term dates
Our term dates can be found here.
Equality, diversity and disability
The college is committed to ensuring that all students, staff and visitors are treated equally and have full access to our sites and services. If you are a disabled student with specific needs, we will ensure that reasonable adjustments are made to all aspects of the college. By disclosing your specific needs to us at the earliest opportunity, we can put in the support you require. If you do not wish to disclose your needs or request that this information remains confidential, we cannot guarantee that appropriate adjustments will be made. Accessible parking spaces are available at all sites. For further advice on the support available, please contact our Student Services Team on 01539 814700.
Payment of fees
> Fees Policy (Word).
Course places cannot be secured until we receive payment (or evidence for assistance with payment). We accept cash, cards and cheques (made payable to ‘Kendal College’). You can pay in instalments if your course fees are more than £200 and the course runs for 15 weeks or more. A percentage of the course fee will need to be paid at enrolment, and you will need to complete a direct debit form at Student Services before starting the course.
Can I study for free?
You may qualify for financial support to cover the cost of a qualification up to and including level 2 if you:
- receive an eligible means-tested benefit, e.g. JSA, ESA or Universal Credit.
- have an annual salary of less than £20,319.
- are aged 16-18 on 31/08/23 and are not studying at another school/college.
- are aged 19-23 on 31/08/23 and do not already have a level 1 or 2 qualification.
- have a household income under £35,000 and are in financial hardship.
Level 3 courses
Advanced Learner Loans provide financial support towards tuition costs for learners aged 19+ studying a level 3 or higher qualification. The loan is similar to those available for Higher Education students; repayments do not start until you have completed the course and earn at least £25,000. Pensions are not counted as income, and repayments automatically stop if, for any reason, your salary drops below £25,000.
You may qualify for financial support to cover the cost of a level 3 qualification if you are aged 19-23 on 31/08/23 and do not already have a full level 3 qualification.
In April 2021, the government introduced a National Skills Fund offer. This has now been renamed the Level 3 Free Courses for Jobs offer. This is a targeted level 3 adult offer developed to support adults without an existing full level 3 qualification, and from 1st April 2023, adults who meet the definition of 'low wage' or 'unemployed'. NB: This offer is applicable to specific courses only, please speak to Student Services for information.
Bursary funds
There is also financial support available to help with the costs of education, for example, childcare, transport, books, equipment, trips, etc.
For more information, contact Student Services or check out this page.
Terms and conditions of enrolment
In signing the agreement, you confirm that you agree to the college processing personal data contained in this form or other data the college may obtain from you or other people whilst you are a student. You agree to the processing of such data for any purposes connected with your studies or your health and safety whilst on the premises or for any other legitimate reason.
You also confirm that you have received advice and guidance in preparation for your learning programme covering choice, entry requirements, suitability and support and are satisfied with the process. You accept that your admission as a student is subject to the regulations of the college and the professional judgement of the staff relating to your level of study.
The college reserves the right to withdraw or cancel a programme whenever its viability cannot be assured. In such circumstances, every effort will be made to offer an alternative programme. However, the college cannot guarantee that an acceptable programme will be available at the college.
Refunds & waivers of remaining instalment payments
A refund or waiver of remaining instalment payments will be applicable in the following circumstances:
- The course was cancelled by the college.
- The class day or time changes, preventing learner attendance.
- Where a learner has paid a fee but is entitled to remission (awarding body costs may still apply).
- For courses with a duration of 5 weeks or less - the learner withdraws/cancels and provides written notice by email or letter at least ten working days prior to the course start date.
- Where a learner transfers from one course to another, the difference in course fees will be refunded/waivered where applicable. The learner will pay the difference should there be a higher fee.
- Where a complaint has been upheld in relation to the quality of the course.
Where a learner withdraws prior to and including three weeks of the course start date, a pro-rata refund/fee waiver will be made based on actual attendance, and a £30 Admin fee will be charged.
- During term 1:
25% tuition charged. - During term 2:
50% tuition charged. - During term 3:
100% tuition charged.
Refunds/fee waivers outside the above criteria will only be made at the discretion of the Principal, and this will only be under exceptional circumstances.
The college will not provide a refund to an employer in the event that the learner leaves employment during the course; by agreeing to pay the learner’s fees, it is considered the responsibility of the employer to recover the fees from the learner.
Privacy notices
Kendal College
Kendal College takes privacy seriously and will only use the personal information provided on this form for the purposes of administration of your position as a student with us. All data will be processed lawfully and in accordance with Article 6 of the GDPR. The college will occasionally share your data with third parties. For example, it may share some of your data with the Education and Skills Funding Agency (ESFA), Department of Education (DfE), Local Education Authorities (LEA), careers service, English European Social Fund (ESF), Personal Learner Record (LRS), Office for Students (OfS), and its designated debt collection agent.
If you have consented to receive information about courses and/or events from the college, we will keep your data for 3 years for marketing purposes. In line with the Privacy & Electronic Communications Regulations, we won’t share your information with any external parties for marketing. You have the right to request that data be kept accurate and up to date, to contact us about any inaccuracies, or to change your consent by emailing dataprotection@kendal.ac.uk.
If you have consented to any of the photo or media questions, this is valid for three years from the date of completion. The consent will automatically expire after this time. It is your responsibility to let us know if you want to withdraw or change your agreement at any time. Should you wish to do so, please contact dataprotection@kendal.ac.uk.
For further information about the use of and access to your personal data, details of organisations with whom the college shares data, information about how long we retain your data, and how to change your consent to being contacted, please visit our privacy page.
Government agencies
This privacy notice explains how the Department for Education (DFE) uses (processes) any personal data you give to us or any that we may collect about you in relation to Key Stage 5 and adult education.
Key Stage 5 and adult education includes learners that stay in full-time education in schools, sixth-forth colleges, further education colleges or University Technical College; or learners that start an apprenticeship or traineeship.
For the purposes of relevant data protection legislation, the DFE is the data controller for personal data. This includes personal data processed by Education and Skills Funding Agency (ESFA).
If you would like:
- more information about how we process your personal data or your data protection rights
- to make a request about your information – for example, to request a copy of your information or to ask for your information to be changed
- to contact our Data Protection Officer
You can contact us in the following ways:
- using our secure contact form
- or in writing to:
Data Protection Officer
Department for Education (B2.28)
7 & 8 Wellington Place
Wellington Street
Leeds
LS1 4AW
The kinds of personal data we process about you
When we ask you for personal data, we will:
- tell you the reasons we’re asking for it
- only ask for the information we need
- make sure we don’t keep it for longer than necessary
- protect it and make sure only the appropriate people have access to it
- let you know if we’ll share it with other organisations
- keep it up to date where necessary
- consider privacy risks when we’re planning to change the way we use or hold it
- train our staff to ensure we use and protect it properly
In return, we ask you to:
- give us accurate information
- tell us as soon as possible if there are any changes
We may process the following types of personal data about you:
- your personal contact details
- your date of birth
- your nationality and ethnicity
- equality, diversity and inclusion information
- information about your career, workplace, employer
- data and information about your learning, including courses and qualifications you are taking or have taken
We may also process images and recordings for the purposes of engaging and communicating with the general public. This is done in accordance with codes of practice and guidelines laid down by the Information Commissioner’s Office.
More information about how the DFE handles personal data is available.
How and why do we get personal information?
We collect your personal data where the law allows, or we have a legal duty to do so. We may also receive your personal data from third parties, including other government departments. Your personal data is collected to enable us to carry out our functions.
The lawful basis we often rely on for processing your personal data is to perform our public task. We may also rely on the following lawful bases:
- your consent – where this is relied upon, you can ask to remove your consent at any time - you can do this by using our contact form
- a contractual obligation
- a legal obligation
- to protect a person’s vital interest
- legitimate interest
Personal data collected from you directly
We may collect information from you:
- face to face like when you fill in a form or survey at our careers fairs.
- over the telephone like when you contact our helpdesks
- in correspondence that you send to us, like emails, letters and social media posts
We may use personal data we collect directly from you to:
- send you information about our work
- improve the services we offer to you
- operate our complaints policy
- contact you for feedback on services we provide to you
- ensure the protection of public funds
- prevent and detect fraud
Personal data collected from DFE and ESFA websites and social media channels
We may collect and process the following information:
- details of your visits to our website, including the resources that you access, weblogs and other communication data
- subscriptions to our mailing lists
We may use personal data we collect from DFE and ESFA websites and social media channels to:
- ensure that our website content is presented in the best way for you
- provide you with information, products or services that you request from us or which we feel may interest you, where you have given us your consent
- allow you to participate in interactive features of our service when you choose to do so
- notify you about changes to our website or services
Personal data about learners and apprentices
We collect personal data about learners from you and third parties, including other government departments and agencies and from organisations funded by DFE and ESFA to provide learning. We collect information about you and what you are studying.
This includes:
- information on enrolment and achievements which is collected from learning providers following their funding terms and conditions (learning providers include further education colleges and private training companies where you undertake learning)
- information about you and what you are studying is collected by the Individualised Learner Record (ILR) - see the ILR privacy notice for more details
- information from the Learning Records Service (LRS) to issue you with a Unique Learner Number (ULN) and to create and keep your Personal Learning Record - see the LRS privacy notice for more details
- the National Careers Service - see the National Careers Service privacy notice for more details
- the Bursary for Vulnerable Group Scheme which uses the information you give to your educational institution (for example. your college) to decide if you are eligible for a bursary under the scheme eligibility criteria
- if you start an apprenticeship, your information is supplied to us by your employer - we collect information about you and what you are studying. See the manage apprenticeship service privacy notice and apprenticeship website privacy notice for more details
Information is collected from and shared by third parties so DFE and ESFA can deliver their obligations to safeguard children and young people
Sharing your personal data
We share your personal data with other parts of DFE and ESFA, and third parties, including other government departments, agencies, local authorities and organisations, where the law allows it, or we have a legal duty to do this.
These organisations can include:
- an organisation that is working for ESFA or DFE under contract
- organisations who provide:
- administration services
- careers and other guidance
- statistics and research about education, training, employment and well-being, this includes the Higher Education Statistics Agency (HESA) so that you can take part in the graduate outcomes survey
- organisations that request information to help prevent and detect crime, including sharing personal information for law enforcement purposes to prevent fraud and to assist organisations involved in the prevention of fraud where it is necessary and proportionate
We may share your personal data with other organisations where:
We may share your personal data with other organisations where learning is funded by another public authority. This information is shared to help those organisations do their work. These include Department for Work and Pensions managing the European Social Fund, and combined authorities in city regions and the Greater London Authority managing devolved adult education budget funding.
We may also share your personal data with other organisations where a further education college or other training provider can no longer deliver your training funded by DFE or ESFA. This may be where a training provider has stopped trading. To help you continue learning, DFE will arrange to securely transfer your information from your last training provider to your next training provider or to DFE if your learning does not continue straight away. To do this:
- the DFE and training providers share data to make sure information held about you and your funded learning is accurate
- DFE and your training provider may need to share your information with another training provider (for example, to confirm a claim for funding from ESFA) and with an awarding organisation (for example, to confirm what stage your learning has reached)
We may also share your personal data with other organisations where DFE and ESFA are notified of an issue regarding the safeguarding of children and young people.
Other people and organisations may also share personal data with DFE and ESFA, for example, when they make a complaint or raise a concern with us. This can include information shared in accordance with the statutory guidance keeping children safe in education and working together to safeguard children. This information will be used to investigate complaints and to ensure trusts and academies comply with the regulations (Education (Independent School Standards) Regulations 2014) and their funding agreement.
How long we will keep your personal data?
We will only keep your personal data for as long as we need it. DFE has a disposal schedule for personal data based on the needs of the department and the law. We may need to keep some of your personal data for 66 years for research and producing statistics.
We will take the necessary steps to keep your information safe. It will then be securely destroyed when it is no longer needed.
If you want to know how long we keep your information, please write to DFE Departmental Records Officer using our secure contact form.
Storing personal data outside the UK
When DFE stores personal data outside the UK, we will make sure we comply with the data protection law and take additional steps to keep your personal data safe, which can include additional technical and security arrangements, contractual agreements and data sharing agreements.
Your data protection rights
Under data protection law, you have rights including:
- your right of access - you have the right to ask us for copies of your personal information
- your right to rectification - you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete
- your right to erasure - you have the right to ask us to erase your personal information in certain circumstances
- your right to restriction of processing - you have the right to ask us to restrict the processing of your personal information in certain circumstances
- your right to object to processing - you have the right to object to the processing of your personal information in certain circumstances
- your right to data portability - you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances
You are not required to pay any charge for exercising your rights. If you make a request, we have 1 month to respond to you.
How to make a subject access request
You have the right to ask for access to your personal information, known as a subject access request. See the DFE Personal Information Charter for further details
To make a subject access request, you can use the DFE contact form.
Alternatively, you can make a subject access request in writing. Post your request to:
Data Protection Officer
Department for Education (B2.28)
7 & 8 Wellington Place
Wellington Street
Leeds
LS1 4AW
Include as much information as you can about what information you need, and the years you need the information for. If possible, tell us which part of the department holds the information. You’ll also need to tell us your telephone number and address.
We may need to check your identity and your right to access the information you’re requesting. This means we might ask for a copy of the identification pages of your passport or photo driving licence and proof of your current address.
We’ll try to respond to your request within 1 month. However, if your request is complex, we may extend the period by a further 2 months, but we’ll tell you if this is the case.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to the Data Protection Officer at:
Data Protection Officer
Department for Education (B2.28)
7 & 8 Wellington Place
Wellington Street
Leeds
LS1 4AW
You can also complain to the Information Commissioner’s Office if you are unhappy with how we have used your data by writing to:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Information Commissioner’s Office website
Changes to this privacy notice
We may change this privacy notice, and we encourage you to check this privacy notice from time to time.
Security & safeguarding
The college will make every effort to safeguard the personal effects of its users. However, it cannot accept liability for personal belongings. We do all we can to ensure the college provides a safe environment for our students and have a number of procedures designed to ensure that students, staff and visitors are able to use the college safely. The college has a CCTV System installed.
Complaints
If you feel we have not met your expectations, then we want to hear from you. In the first instance, please discuss your concerns with the person responsible for your learning. If you wish to make a formal complaint, please read our complaints procedure, which can be found here.
Kendal College has published all information about the courses it intends to offer in good faith and warrants that classes will be delivered with reasonable care and skill. The college reserves the right to cancel any class and to vary the time, location, direction and content of any class it provides and the associated fees. Kendal College hereby expressly excludes liability for any indirect or consequential loss arising from its actions and limits compensation to a maximum of a full refund of any fees paid or the offer of a class of equivalent value.
College policies
Kendal College operates a number of policies that pertain to our terms & conditions. These set out in detail how the college operates a wide range of our internal processes and procedures, including:
- Data & information
- Fee & service costs
- Higher Education
Use of the website
We authorise you to view and download the materials at this website (“site”) only for your personal, non-commercial use, provided that you retain all copyright and other proprietary notices contained in the original materials on any copies of the materials. For purposes of these Terms, any use of these materials on any other website or networked computer environment is prohibited. The materials on this site are copyrighted, and any unauthorised use of any materials at this site may violate copyright, trademark, and other laws. You may print and download portions of material from the different site areas solely for your non-commercial use.
Modification of terms
We may modify these Terms at any time, and such modifications shall be effective immediately upon posting of the modified Terms. You agree to review these Terms periodically to be aware of such changes. Your continued access or use of the site shall be deemed your conclusive acceptance of the modified terms.
Trademarks or copyright
Trademarks used or displayed at this site are trademarks of this site, its affiliates, or third-party owners. Nothing contained on this site is to be construed as granting, by implication or otherwise, any license or right of use of any such trademark without our prior written permission or such third party owner.
