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Business Administration is a hugely diverse industry, with employers from across all sectors relying on office and administration staff to keep their businesses running, our apprenticeships are suitable for school leavers joining the workforce as well as current employees looking to upskill and gain qualifications.

Our courses are flexible to meet the needs of individual learners to ensure that they have the skills they need to fulfil and exceed their job roles.

A full list of our apprenticeship programmes can be found below:

Business Administrator, Level 3

Course Overview

This apprenticeship provides new and current employees with the opportunity to gain and develop the knowledge, skills and behaviours needed for them to develop, implement, maintain and improve administrative processes. Typical roles may include Administrative Assistant, Personal Assistant or Office Supervisor.

Entry Requirements

Ideally, learners should hold 5 GCSE’s at grade (4-9) including English and Maths and be employed for thirty hours a week or more.

Topics Covered

The organisation, the value of their skills, stakeholders, relevant regulation, policies, business fundamentals, processes and environment. IT, record and document production, decision making, interpersonal skills, communications, quality, planning, organisation and project management. Professionalism, personal qualities, managing performance, adaptability and responsibility.

Delivery

Day release

Assessment

Learners are assessed through written and recorded reports, a workplace portfolio, workplace observation and 12-weekly reviews between the student, assessor and employer.

Start Date

Throughout the year

Duration

12 to 18 Months

HR Support, Level 3

Course Overview

HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees or are an HR Manager in a small organisation. Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes. They will typically be taking ownership for providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk. In a larger organisation, they may also have responsibility for managing a small team – this aspect is outside the scope of this apprenticeship and will need to be covered separately by the employer.

Entry Requirements

There are no entry requirements for this Apprenticeship.

Topics Covered

Business understanding, HR legislation and Policy, HR function, HR systems and processes, service delivery, problem-solving, communication & interpersonal, teamwork, process improvement, managing information and personal development.

Delivery

Day release

Assessment

Learners are assessed through a workplace portfolio, workplace observation and 12-weekly reviews between the student, assessor and employer.

Start Date

Throughout the year

Duration

12 to 18 Months

Digital Marketer, Level 3

Course Overview

This Apprenticeship provides learners with technical knowledge, skills and behaviours needed to define, design, build and implement digital campaigns across a variety of online and social media platforms to drive customer acquisition, customer engagement and customer retention. The Apprentice will typically be working as part of a team, in which they will have responsibility for some of the straightforward elements of the overall marketing plan or campaign. The digital marketer will develop confidence working to marketing briefs and instructions.

Entry Requirements

Ideally, learners should hold 5 GCSE’s at grade (4-9) including English and Maths and be employed for thirty hours a week or more.

Topics Covered

Principles of coding, basic marketing principles, marketing campaigns and delivery, digital and social media strategies, principles of specialist areas, business environment and business issues related to digital marketing and customer needs, digital etiquette, security levels necessary to protect data across digital and social media platforms.

Delivery

Day release

Assessment

Endpoint assessment based on a portfolio, a project, an employer reference and a structured interview with an assessor.

Start Date

Throughout the year

Duration

18 Months

HR Consultant Partner, Level 5

Course Overview

This apprenticeship contains options for HR specialisms and for people management responsibilities. Learners may have a role called an HR Consultant or an HR Business Partner in different organisations. Individuals in this role will use their HR expertise to provide and lead the delivery of HR solutions to business challenges, together with tailored advice to the business in a number of HR areas, typically to mid-level and senior managers. They could be in a generalist role, where they provide support across a range of HR areas – likely to be the Core HR option; or a specialist role, where they focus on and have in-depth expertise in a specific area of HR – likely to be Resourcing, Total Reward, Organisation Development, or HR Operations. Whichever of these is chosen, they will have a good grounding across the whole range of HR disciplines as this is contained in both of the qualification options included in this standard. They will often be required to make decisions and recommendations on what the business can/should do in a specific situation. They will be influencing managers to change their thinking as well as bringing best practices into the organisation. They are also likely to lead the people related elements of business or HR projects. Whatever their role, they will need to link the work they do to the context and priorities of the business. In a larger organisation, they may be one of a team supporting the business and they may also have responsibility for managing people. Successful completion of this standard enables the apprentice to apply to become an Associate Member of the Chartered Institute of Personnel and Development. Chartered membership can be achieved through further qualifications or experience-based assessment.

Entry Requirements

Maths and English level 2 or working towards if completing as part of the Apprenticeship route.

Currently working in Human Resources / People Practice or recent knowledge of the discipline. Having the level 3 CIPD Certificate in People Practice would be advantageous but not an entry requirement.

Topics Covered

There are 7 modules covering a variety of topics including ethical practice, evidence-based practice, people management in context within organisations, HR analytics, resourcing and managing talent, performance management, workforce planning, diversity and inclusion, employment law, reward for performance and employee relations.

Delivery

Day release

Assessment

There is no examination for this qualification. Assessment is via assignments, slide-deck and notes, reports and the production of guidance notes and policies – all are pitched to be practical to the workplace underpinned by academic research and relevant theories and concepts.

Start Date

Throughout the year

Duration

20 to 36 Months

Team Leader or Supervisor, Level 3

Course Overview

This apprenticeship provides learners working in first-line management roles with the skills, knowledge and behaviours needed to support, manage and develop their team’s, project’s and workload through planning, resolving problems and building relationships. Typical roles may include Supervisor, Team-Leader, Project Officer or Shift-Manager.

Entry Requirements

Ideally, learners should hold 5 GCSEs at grade (4-9) including English and Maths and be employed for thirty hours a week or more.

Topics Covered

Managing people and developing relationships, delivering results and managing self. Takes responsibility, inclusive, agile and professional.

Delivery

Day release

Assessment

Learners will be assessed through testing with questions, scenarios and responses, a workplace portfolio, a professional development portfolio and a competency interview.

Start Date

Throughout the year

Duration

15 to 20 Months

Operations or Departmental Manager, Level 5

Course Overview

This apprenticeship provides learners working in operations and departmental management roles with the skills, knowledge and behaviours needed to create and deliver operational plans, manage projects, lead and manage teams, manage change, manage finance and resources, manage talent, and coach and mentor. Typical roles may include Operations Manager, Regional Manager or Department Manager.

Entry Requirements

Ideally, learners should hold 5 GCSEs at grade (4-9) including English and Maths and be employed for thirty hours a week or more.

Topics Covered

Managing people and developing relationships, delivering results and managing self.

Delivery

Day release.

Assessment

Learners will be assessed through testing with questions, scenarios and responses, a workplace portfolio, professional development portfolio, workplace presentation with question & answer session and competency interview.

Start Date

Throughout the year

Duration

20 to 30 Months