Customer Services Principles, Level 2 Unit

09:00 - 16:30

The course will cover:

- Customer service overview
- Legal and ethical requirements relate to customer service
- How to deliver effective customer service
- Management of customer service information

If you are a business in Cumbria, or work for a business in Cumbria with less than 250 employees, this course could be free. Please contact us for more information.

How will I be assessed?

It is assessed by an online multiple choice exam.

Adult fees


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